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5 Most Asked Questions

How long does delivery take?

We offer express delivery within 1–3 business days across the United Kingdom. Every order includes a tracking link once dispatched.

What is your return policy?

You can return unused items within 30 days of delivery in their original condition and packaging.

How do I request a refund?

Once we receive and inspect your return, your refund will be processed within 3–5 business days through PayPal.

What payment methods do you accept?

All orders are securely processed through PayPal— you can pay using your account or a debit/credit card via the PayPal gateway.

How can I contact you?

ou can reach us by email at velistraltd@gmail.com, phone at+44 7853 791073, or through our  Live Chat available on the homepage for instant support.