How to Order

Last Updated: 22 October 2025

Ordering from VELISTRA is simple, secure, and designed to give you a smooth shopping experience from start to finish. Follow the steps below to complete your order with confidence.

1. Browse Our Collection

Explore our range of quality furniture through our collection pages — including Wardrobes, Dressers, Vanities, Storage Chests, and Nightstands. Each product page includes detailed descriptions, dimensions, and photos to help you make the right choice.

2. Select Your Product

Once you’ve found a piece you love, select your preferred size or colour (if applicable) and click the “Add to Cart” button. You can continue browsing or go directly to checkout.

3. Review Your Cart

Click the cart icon in the top-right corner of the website to review your selected items. You can adjust quantities or remove items before proceeding. When ready, click “Checkout”.

4. Enter Shipping Information

Provide your full name, delivery address, email, and phone number. Make sure your information is correct to avoid delays in shipping.

5. Choose Payment Method

All payments are securely processed via PayPal. You can pay using your PayPal account or with a debit/credit card through the PayPal gateway — no account required.

6. Confirm & Pay

Review your order summary, including the £20.00 express shipping fee and estimated 1–3 business days delivery. Once everything looks correct, confirm your order and complete payment.

7. Order Confirmation

You’ll receive an email confirmation immediately after your order is placed. This includes your order number and details for your records.

8. Order Processing

Your order will be processed within 24 hours (excluding weekends and public holidays). Once dispatched, we’ll send you a tracking link via email so you can follow your delivery in real time.

9. Delivery

Our trusted couriers deliver within 1–3 business days across the United Kingdom. Please ensure someone is available to receive your delivery during this time. All deliveries are trackable for your peace of mind.

10. After Delivery

If you have any concerns about your order or need to return an item, please refer to our Refund & Return Policy for clear instructions. Refunds are processed within 1 business day once approved.

Need Help?

Our friendly support team is always here to help you before, during, and after your purchase. You can contact us by phone, email, or via our live chat on the homepage for instant assistance.

VELISTRA
128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 7853 791073
Email: velistraltd@gmail.com

For more information, please see our Payment & Billing Policy, Shipping Policy, and Terms & Conditions.