✨ Express UK Delivery — Only £20 with tracking on every order! VELISTRA

Shipping Policy

Last Updated: 22 October 2025

At VELISTRA, we aim to provide fast, reliable, and secure delivery for all our customers. This Shipping Policy explains our shipping methods, costs, and estimated delivery times.

1. Shipping Destinations

We currently ship all orders within the United Kingdom. If you require delivery outside the UK, please contact us at velistraltd@gmail.com to check if special arrangements can be made.

2. Shipping Method & Cost

All orders are shipped using our Express Delivery Service. Shipping details are as follows:

  • Delivery Time: 1 to 3 business days
  • Shipping Fee: £20.00 (flat rate per order)
  • Tracking: Every order includes a trackable shipping number

We partner only with trusted courier services to ensure your furniture arrives safely and on time.

3. Order Processing

Orders are processed within 24 hours after payment confirmation (excluding weekends and public holidays). Once dispatched, you will receive a shipping confirmation email with your tracking details.

4. Delivery Conditions

Deliveries are made Monday through Friday during normal business hours. Please ensure someone is available at the delivery address to receive your order. Couriers may contact you using the phone number provided at checkout.

5. Failed Deliveries or Incorrect Addresses

If a delivery fails due to an incorrect address or the recipient not being available, the package may be returned to us. In such cases, re-delivery fees may apply. Please verify your shipping details carefully before placing your order.

6. Damaged Packages

We take great care to package every item securely. However, if your order arrives damaged, please notify us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund as appropriate.

7. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and a link to follow your shipment’s progress in real time.

8. Delays Beyond Our Control

While we strive to deliver within the specified timeframe, certain delays (e.g., courier issues, weather, or customs checks) may occur. VELISTRA cannot be held responsible for such delays, but we will always assist in resolving them promptly.

9. Contact Information

If you have any questions about shipping or delivery, please contact our customer support team:

VELISTRA

128 City Road, London, EC1V 2NX, United Kingdom

Phone: +44 7853 791073
Email: velistraltd@gmail.com

For related information, please review our Refund & Return Policy, Privacy Policy, and Terms & Conditions.