Cookies Policy

Last Updated: 22 October 2025

At VELISTRA, we use cookies and similar technologies to provide, protect, and improve our website experience, support secure checkout, and deliver relevant marketing. This Cookies Policy explains what cookies are, which ones we use, and how you can manage your choices in compliance with the UK GDPR and Privacy rules.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember your preferences, and understand how the site is used.

2. How We Use Cookies

  • Strictly Necessary Cookies (essential for security, navigation, and checkout).
  • Performance & Analytics Cookies (to understand website usage and improve performance; e.g., Google Analytics).
  • Functionality Cookies (remember choices such as region and language).
  • Advertising & Marketing Cookies (measure the effectiveness of ads and show relevant promotions).

3. Cookies We Typically Use

  • Shopify cookies for cart, checkout, and session management.
  • Google Analytics cookies for anonymised usage statistics and performance insights.
  • Marketing pixels (where applicable) to measure ad performance and conversions.

4. Legal Basis for Using Cookies

We use consent as the legal basis for non-essential cookies (analytics/marketing). Strictly necessary cookies are used based on our legitimate interests in operating a secure, functional website and enabling checkout.

5. Your Choices & Consent

On your first visit, you will see a cookie consent banner. You can accept all cookies, reject non-essential cookies, or manage your preferences. You can change your cookie settings at any time by adjusting your browser settings or revisiting your preferences.

6. Managing Cookies

  • Most browsers allow you to block or delete cookies. Disabling certain cookies may affect site functionality, including checkout.
  • You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Third-Party Cookies

Third parties (e.g., Shopify, Google) may set cookies when you use our site. These providers have their own privacy policies. We do not control third-party cookies directly.

8. Data Retention

Cookies persist for varying durations. Session cookies expire when you close your browser; persistent cookies can remain for up to 24 months unless you delete them earlier.

9. Updates to This Cookies Policy

We may update this Cookies Policy to reflect changes in law, technology, or our practices. We will update the “Last Updated” date above when changes are made.

10. Contact Us

If you have questions about this Cookies Policy or your cookie preferences, please contact us:

VELISTRA
128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 7853 791073
Email: velistraltd@gmail.com

For more information, please see our Privacy Policy, Terms & Conditions, Refund & Return Policy, and Shipping Policy.