Terms of Service

Last Updated: 22 October 2025

Welcome to VELISTRA. By accessing or purchasing from our website (velistra.co.uk), you agree to the following Terms of Service. Please read them carefully before using our site or placing an order.

1. General Information

This website is operated by VELISTRA. Throughout the site, “we”, “us”, and “our” refer to VELISTRA. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these terms.

If you do not agree to these terms, you may not use our services or website.

2. Our Company Details

VELISTRA

128 City Road, London, EC1V 2NX, United Kingdom

Phone: +44 7853 791073
Email: velistraltd@gmail.com

3. Products & Availability

All our furniture products are new and described as accurately as possible. However, minor variations in colour or finish may occur due to lighting or screen settings.

We reserve the right to discontinue or modify any product without notice. All prices are listed in GBP (£) and include taxes where applicable.

4. Orders & Payments

Orders are processed through our secure checkout system. We accept payments via PayPal only. Payment must be made in full at the time of purchase. Once payment is confirmed, you will receive an email confirmation with your order details.

5. Shipping & Delivery

Our Express Shipping delivers within 1–3 business days for a flat fee of £20.00. All orders include tracking so you can monitor your delivery status. Please ensure your delivery address is accurate before confirming your order.

For full delivery details, please review our Shipping Policy.

6. Returns & Refunds

We accept returns within 30 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received. Refunds are processed within 1 day of receiving the returned item and will be issued to your original payment method (PayPal).

For more information, see our Refund & Return Policy.

7. Accuracy of Billing Information

You agree to provide current, complete, and accurate purchase and account information for all transactions made on our website. It is your responsibility to update your details to ensure successful delivery and communication.

8. Intellectual Property

All website content, including text, images, and designs, is the property of VELISTRA and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without prior written permission.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our liability shall not exceed the total amount paid for your order.

10. Prohibited Uses

You are prohibited from using our site or its content for any unlawful purpose, including fraud, spamming, or infringing intellectual property rights. We reserve the right to terminate your use of our services for violating any of these terms.

11. Age of Consent

By using this website, you confirm that you are at least 18 years old or have the consent of a parent or guardian to use our services.

12. Governing Law

These Terms of Service are governed by the laws of the United Kingdom. Any disputes shall be handled in UK courts.

13. Updates to Terms

We reserve the right to modify or update these Terms at any time. Changes will take effect immediately upon being posted on this page. Please check this page regularly to stay informed.

14. Contact Information

For questions about these Terms of Service, please contact us: