Privacy Policy

Last Updated: 22 October 2025

At VELISTRA, accessible from velistra.co.uk, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We collect the following types of personal information to provide and improve our services:

  • Personal details: your name, billing and shipping address, email address, and phone number.
  • Payment information: processed securely via PayPal; we do not store your payment details.
  • Order information: product purchases, order history, and delivery details.
  • Technical data: IP address, browser type, and device information collected automatically for site analytics and performance.
  • Cookies and analytics data: used to improve our website experience and advertising performance via tools such as Shopify Analytics and Google Analytics.

2. How We Use Your Information

Your data is used to:

  • Process and deliver your orders efficiently.
  • Communicate with you about your purchase, including confirmations and support.
  • Provide updates, special offers, and discounts (if you’ve subscribed to marketing emails).
  • Improve our website, products, and services.

You can opt out of marketing emails at any time by clicking the “Unsubscribe” link in our emails.

3. Sharing Your Information

We do not sell or rent your personal data. Your details may be shared only with trusted third parties when necessary to complete your purchase, such as:

  • Delivery partners: your name, address, and phone number are provided for shipping and delivery updates.
  • Payment processors: PayPal securely handles your transactions.
  • Website and analytics providers: Shopify and Google Analytics for website performance monitoring.

4. Data Retention

We retain your information only as long as necessary for legal, accounting, or reporting purposes, or to provide customer support after your purchase.

5. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your information.
  • Withdraw consent for marketing communications.
  • Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

6. Age Restriction

Our website is intended for users aged 18 and older. We do not knowingly collect personal information from minors.

7. Security of Your Information

We use secure servers, encrypted payment processing, and restricted data access to protect your information from unauthorized access, alteration, or disclosure.

8. Changes to This Policy

We may occasionally update this Privacy Policy to reflect new legal requirements or business practices. The updated version will always include the latest “Last Updated” date at the top of this page.

9. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

VELISTRA

128 City Road, London, EC1V 2NX, United Kingdom

Phone: +44 7853 791073
Email: velistraltd@gmail.com


For additional information, please review our Terms & Conditions, Refund & Return Policy, and Shipping Policy.