Contact Information
Last Updated: 22 October 2025
We love hearing from you! Whether you have a question about a product, an order, or just need a bit of advice, the VELISTRA team is always happy to help. You can contact us using any of the methods below — we aim to respond to all messages as quickly as possible.
📍 Address
VELISTRA
128 City Road, London, EC1V 2NX, United Kingdom
📞 Phone
Call us directly at +44 7853 791073
Our customer service hours are Monday to Friday, 9:00 AM – 6:00 PM (UK time).
For general inquiries, order questions, or return requests, please email us at:
velistraltd@gmail.com
💬 Live Chat
Need quick assistance? Use our Live Chat feature located at the bottom-right corner of our homepage for instant support from one of our friendly team members.
📦 Order Support
If your question is about an existing order, please include your order number in your message so we can assist you faster. You can find it in your order confirmation email.
🕐 Response Time
We aim to reply to all emails and chat messages within 24 hours (excluding weekends and public holidays). For urgent matters, we recommend calling us during business hours.
📄 Related Information
For quick answers, you may also find our other pages helpful:
Thank You
We appreciate your trust in VELISTRA and look forward to helping you create a home you’ll love.